As it upholds to continually elevate its quality of public service, the Department of Labor and Employment Regional Office 1 (DOLE RO1) has rolled out its Service Quality Improvement Program (SQIP) through an orientation among personnel on October 20, 2022.

OIC Regional Director Honorina Dian-Baga said the SQIP is among the administrative thrusts of Secretary Bienvenido E. Laguesma.

“The principles of SQIP are embedded in the DOLE Quality Policy itself, which states that our organization is committed to render quality service to its stakeholders in pursuing its mandate to promote gainful employment opportunities, harness human resources, protect workers and promote their welfare, facilitate enterprises competitiveness and maintain industrial peace,” said OIC RD Baga.

“Therefore, SQIP is not a new endeavor to us in DOLE. Rather, it is a mechanism that reinforces our desire to do our best in public service” the OIC RD said.

Among the topics discussed during the orientation were the Foundations of SQIP, Basic Concepts of Productivity, Service Quality, and Process Orientation and Improvement.

Speakers were officers from the Regional Tripartite Wages and Productivity Board 1 (RTWPB1) namely Atty. Romina E. Boado-Cabrillos, Atty. Faye Marie C. Martinez-Sabate, Senior LEO Virginia Imelda Salvador, and DOLE RO1 SQIP Focal Jessica Charie Generosa.

After the orientation, the DOLE RO1 shall also develop an SQIP project, wherein a frontline service/program shall be enrolled into an SQIP procedure to ensure improved and sustained quality of service.

By virtue of Administrative Order 277 Series of 2022, DOLE launched the SQIP.


Last Updated on November 3, 2022 by Justin Paul Marbella